Job Details

Job Title

Decision Review Officer (Rating Quality Review Specialist)

Duties

Typical duties include, but are not limited to:

• Performs individual quality reviews to determine the rating quality level of individual DROs and RVSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)
• Responsible for sharing rating quality trend information with management on an ongoing basis and with the DROs and RVSRs during training sessions.
• Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
• Evaluates and identifies deficiencies of all elements of a claim from evidence development, income, and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.
• Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
• Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
• Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.
• Prepares documentation to support unfavorable finding in order to provide justification for error decisions and indicate required actions.
• Conducts statistical analysis of quality reviews to identify trends, significant problem areas and processes requiring improvement.
• Relays quality trend information with management on an ongoing basis for use in operations, decision making, and planning.

Promotion Potential: There is no promotion potential. The full performance level of this position is GS - 13.

Work Schedule: Full Time, Monday - Friday, 8:00-4:30 pm

Compressed/Flexible: Not Available

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Decision Review Officer (Rating Quality Review Specialist)/ GS-13: 37138A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Bargaining Unit: Yes